Contact NozomuNoto when a download is missing, a product file will not open, an app step is confusing, an order needs checking, or you want to send a product request.
Before you message
To check your question faster, please include the details that match your situation.
- Order number. Add your Etsy order number or website order number if you have one.
- Product name. Include the full product name, such as Yume Techo Academic 26-27 Landscape Monday, Shibui Techo Weeks, or Yume Noto v3 Portrait.
- Purchase place. Say whether you bought it on Etsy, the NozomuNoto website, Ko-fi, or another platform.
- Checkout email. Include the email used at checkout if it is needed to find the order.
- Device. For example iPad, Android tablet, Samsung tablet, Windows tablet, Mac, Boox, Supernote, or Kindle Scribe.
- App. For example GoodNotes, Notability, Noteful, Penly, Samsung Notes, Flexcil, Xodo, Noteshelf, Kilonotes, or another app.
- Screenshot or short screen recording. Add one when the issue is visual, but hide email, order, payment, address, and private notes first.
- What you tried. Write a short note, such as downloaded again, unzipped the file, imported into GoodNotes, tapped Index, or opened the instruction PDF.
Best contact option by situation
- Etsy order: use Etsy messages from the same Etsy account that purchased the product.
- Website order: use the website contact page and include the website order details.
- Ko-fi order: use the Ko-fi order area or send the product name and order details through the website contact page.
- Quick social question: use Instagram DM for a simple general question, but use Etsy or website contact for order-specific questions.
For product requests or ideas
If you are sending a product request or suggestion, include the product name, what you want changed or added, your device/app, and why the change would help your planning.
Before sending a screenshot
- Hide email addresses, payment details, address, order details, and private notes if they are visible.
- Circle or describe the button, error message, page, or file name that is confusing.
- If the issue is inside an app, show the top toolbar and the page area if possible.
- If the issue is a folder problem, show the file names and folder names, but hide personal account information.
Before sending a message
If the issue is about a download, missing file, app import, or device fit, these pages may answer it faster.
- How to download and access your NozomuNoto files
- Find missing NozomuNoto download files
- Purchasing and download problems
- What to check if a product does not work on your device
- Can I request a custom version?
- How can I help NozomuNoto?