Contact NozomuNoto when a download is missing, a product file will not open, an app step is confusing, an order needs checking, or you want to send a product request.

Before you message

To check your question faster, please include the details that match your situation.

1. Order number. Add your Etsy order number or website order number if you have one.
2. Product name. Include the full product name, such as Yume Techo Academic 26-27 Landscape Monday, Shibui Techo Weeks, or Yume Noto v3 Portrait.
3. Purchase place. Say whether you bought it on Etsy, the NozomuNoto website, Ko-fi, or another platform.
4. Checkout email. Include the email used at checkout if it is needed to find the order.
5. Device. For example iPad, Android tablet, Samsung tablet, Windows tablet, Mac, Boox, Supernote, or Kindle Scribe.
6. App. For example GoodNotes, Notability, Noteful, Penly, Samsung Notes, Flexcil, Xodo, Noteshelf, Kilonotes, or another app.
7. Screenshot or short screen recording. Add one when the issue is visual, but hide email, order, payment, address, and private notes first.
8. What you tried. Write a short note, such as downloaded again, unzipped the file, imported into GoodNotes, tapped Index, or opened the instruction PDF.

Best contact option by situation

• Etsy order: use Etsy messages from the same Etsy account that purchased the product.
• Website order: use the website contact page and include the website order details.
• Ko-fi order: use the Ko-fi order area or send the product name and order details through the website contact page.
• Quick social question: use Instagram DM for a simple general question, but use Etsy or website contact for order-specific questions.

For product requests or ideas

If you are sending a product request or suggestion, include the product name, what you want changed or added, your device/app, and why the change would help your planning.

Before sending a screenshot

• Hide email addresses, payment details, address, order details, and private notes if they are visible.
• Circle or describe the button, error message, page, or file name that is confusing.
• If the issue is inside an app, show the top toolbar and the page area if possible.
• If the issue is a folder problem, show the file names and folder names, but hide personal account information.

Before sending a message

If the issue is about a download, missing file, app import, or device fit, these pages may answer it faster.

• How to download and access your NozomuNoto files
• Find missing NozomuNoto download files
• Purchasing and download problems
• What to check if a product does not work on your device
• Can I request a custom version?
• How can I help NozomuNoto?

Contact links

• Website contact
• Etsy message
• Instagram DM