Contact NozomuNoto when you cannot access a file, a download link is missing, a product does not open, a tutorial step is unclear, or you need help choosing the right product.

Best contact option by situation

• Etsy order: use Etsy messages from the same Etsy account that purchased the product.
• Website order: use the website contact page and include the website order details.
• Quick social question: use Instagram DM for a simple question, but use Etsy or website contact for order-specific help.

What to include

1. Purchase place: Etsy, NozomuNoto website, or another platform.
2. Order number: Etsy order number or website order number if you have it.
3. Product name: include the full name, such as Yume Techo Academic 26-27 Landscape Monday, Shibui Techo Weeks, or Yume Noto v3 Portrait.
4. Device and app: for example iPad + GoodNotes, Android tablet + Penly, Samsung tablet + Samsung Notes, Boox, Supernote, or Kindle Scribe.
5. Exact step where it stops: download, unzip, import, open planner, tap Index, copy template page, change cover, or use stickers.
6. Screenshot or short screen recording: include one if the issue is visual or hard to describe.

Before sending a screenshot

• Hide email addresses, payment details, address, order details, and private notes if they are visible.
• Circle or describe the button, error message, page, or file name that is confusing.
• If the issue is inside an app, show the top toolbar and the page area if possible.
• If the issue is a folder problem, show the file names and folder names, but hide personal account information.

Before sending a message

If the issue is urgent, first open Download and access your NozomuNoto files. If the file opens but the app buttons are confusing, choose your app or device from the Help Center.

Contact links

• Website contact
• Etsy message
• Instagram DM